Q: How often is my suite cleaned?
A: Cleaning takes place prior to check-in and following check-out. Interested in a more frequent cleaning service during your stay? Send us a text message for any additional cleaning services or needs and please note there is an associated fee and a required 24 hour notice for set-up.
Q: Is there any staff onsite?
A: The Archway is a “service-unseen” Hotel Residence – this means, no onsite staff, however, we are always just a text message away.
Q: How do I access my suite?
A: Check-in instructions are sent one day prior to the guest’s arrival, provided that they have completed the guest verification portal process. Guests will receive a code for both the front door and their suite door.
Q: Does the property have a restaurant or a gym?
A: While the property does not have either, we have partnered with local businesses as an extension of The Archway to provide you with the very best amenities the neighborhood has to offer. Check out our Amenities page to learn more.
Q: What is included in my room?
A: Check out our suite descriptions to see an extensive list of all in-suite amenities & features. For your pleasure, we offer four complimentary espresso pods, bed & bath linens, hand soap & shower amenities by Aesop, and more. During your stay, these are only refilled upon request and for a fee.
Q: Do the suites have TV & wifi?
A: All suites have complimentary wifi access and an Apple TV located within each living room which will connect you to Netflix and other preferred streaming networks through the suites’ smart-TV.
Q: Is there filtered water in the suites?
A: Yes, there is filtered water at kitchen faucet
Q: Is there security on the property?
A: Your safety and privacy are important to us. All in-suite devices are non-visual; however, common areas may have video surveillance. There are NO cameras or recording devices inside our suites. If you have any questions about our suites and technology, please don’t hesitate to contact our Guest Experience Team.
Q: Is there onsite parking?
A: Parking is available onsite for an additional nightly fee — M-Thurs: $50/nt & F-Sun: $60/nt. A link for reserving parking & location details will be available in your confirmation email or please reach out to the Archway team to reserve. Please note that each spot requires payment. Availability is limited & rates are subject to change. Unauthorized vehicles are subject to being towed at the owner’s expense. Parking is also available a block away on 1320 N. Front Street at Park America. Prices may vary. Free street parking is also available.
Q: Can I receive packages and mail?
A: No. Due to no on-site staff or concierge, the Archway cannot accept any on-site mail or packages for our short-term guests and is not liable for any missing or damaged items.
Q: How is trash and recycling handled?
A: Trash & Recycling bins are located in your kitchen for your convenience. For trash removal, additional bins are located down the north stairwell on the ground floor.
Q: How can I change or cancel my reservation?
A: If the guest cancels more than a week in advance, a 100% refund applies. It may take up to 7 days for the refund to reflect the guest’s credit card. If the guest cancels less than 1 week to 1 day prior to arrival, they will be refunded 50% of the overall bill. If the guest makes a same day cancellation, no refund applies.